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FAQ

 

 

 

What can I do to help promote this cause?

To help promote this cause, tell a friend about Coffee Online through Facebook.

 

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Can I choose my coffee each month?

Yes, you may notify us in advance by e-mail, regular mail, or telephone at least 10 days prior to your monthly shipping date. This is the date when you first purchased your Coffee Club membership.

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Can I order flavoured coffees?

At this time, we do not offer flavoured coffees. We pride ourselves in providing you with the best Arabica beans we can procure. Most roasters use a lesser type of beans for flavoured coffee, because the flavouring masks the true taste of the bean. Flavoured coffees also tend to become rancid in a short time. We suggest obtaining flavouring kits to add the dash of flavour you desire without compromising the quality of your coffee cup. Try our recipes for flavoured desserts.

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What percentage of my order goes to mission organizations?

Coffee Online donates 100% of it's net profits to it's mission partners/ partner organizations. 

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Can I order decaf?

Yes, we sell organic decaffeinated coffee. It is a gourmet decaf coffee like none you have ever tasted; smooth and full-flavoured. Note that decaf coffee is $1.50 more per pound.

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 What is Swiss Water Process?

Swiss water process uses no chemicals, but rather hot water and steam to remove the caffeine from the coffee. The 'life' of the bean is taken into the water, and then the water solution put through activated charcoal filters to remove the caffeine. Once the caffeine is removed, these same beans are then put back into the decaffeinated solution to re-absorb everything except the caffeine. The beans are then dried and shipped to the roasters.  Decaf drinkers state that they see very little difference in our decaf coffee and the regular coffee.

 

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Can I change my order or my address?

We are pleased to accommodate any changes you would like to make. Please allow ten days for us to process your change of order request.

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Can I get coffee less frequently than once a month?

If you are a coffee club member or considering becoming one, you have the choice to have your coffee shipped every other month. By doing so, you will save on the shipping cost. We are confident that the high quality of our packaging will give you a fresh coffee experience every time. Our packaging is graded for 6 months shelf life. We recommend that your shipping not exceed every third month in order to stay well within the shelf life limits.

 

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What is a Coffee Club membership?

A Coffee Club membership enables you to purchase coffee on a regular basis for at least one year, while enjoying significant discounts. Click here to read more.

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Do I have to join for a year?

Our pricing schedule rests on the stability provided by yearly memberships. This enables us to offer our customers discount prices, while still earning a reasonable profit for our mission projects. We realize, however, that circumstances sometimes warrant cancellation. While we encourage you to remain a member of our Coffee Club for at least one year, we will accept your cancellation should it be necessary subject to our Coffee Club Agreement.  Click here for more information.

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How do I pay for my membership?

Check, Visa or MasterCard are all acceptable methods of payment. Coffee Club memberships are debited from your account just prior to shipping.

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How do I cancel my membership?

While we hope you will never have to take this step, you can simply contact us before the 25th of the month. You will not receive coffee the following month.

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What is the quantity of coffee in each bag?

We sell coffee in one-pound bags. For larger bag quantities, simply contact us for consultation.

 

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Who governs Coffee Online?

The International Alliance for Missions Inc. (IAM), a not-for-profit Canadian registered organization, was formed on September 10, 2001, to oversee the operations of Coffee Online and any other fund-raising projects it may initiate.

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